Privacy Policy

 

Welcome to Reposing, an online store registered under company, RALPH CHARLES COTTAGES LTD (12682770). This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us—whether you’re browsing our website, making a purchase, or contacting our team.

By using www.reposing.co.uk (the "Site") and any of our services (collectively, the "Services"), you agree to the practices outlined below. If you do not agree with this policy, we recommend you refrain from using our Services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new legal requirements, technological advancements, or changes in how we operate. When we do, we’ll update the "Effective Date" and post the revised version on our Site. Please review this policy periodically to stay informed.

2. What Information We Collect

The personal information we collect depends on how you interact with us. It typically falls into these categories:

a. Information You Provide

When you actively share your details with us, for example when placing an order or contacting customer support, we collect:

  • Contact details: name, email address, phone number, billing and shipping address

  • Order details: products purchased, payment information, delivery preferences

  • Account info: username, password, preferences

  • Customer communications: messages you send us through forms, email, or live chat

  • Shopping activity: items viewed, added to your cart or wishlist

Please note: Some features of our Services may not function correctly without this information.

b. Information We Collect Automatically

When you use our Site, we automatically collect data using cookies and similar technologies. This includes:

  • Device and browser type

  • IP address

  • Usage data and interactions with the Site

  • Pages visited and time spent on each page

c. Information from Third Parties

We may receive additional information about you from trusted third parties, including:

  • Service providers such as Shopify (our e-commerce platform)

  • Payment processors to manage transactions securely

  • Advertising partners for insights on how you interact with ads or emails

All third-party data is handled in line with this policy and any applicable law.

3. How We Use Your Information

We use your personal information for several purposes:

  • To fulfil your orders: process payments, manage delivery, returns, and account preferences

  • Customer support: respond to queries and resolve issues

  • Marketing and promotions: send tailored updates, promotions, and product suggestions (you may opt out anytime)

  • Fraud prevention and security: monitor for suspicious activity and secure our Services

  • Site optimisation: understand user behaviour to improve functionality and content

4. Cookies and Tracking Technologies

Cookies help us personalise your experience, remember preferences, and understand how our Site is used. Third-party tools may also use cookies to assist with analytics and targeted advertising.

You can manage cookie preferences through your browser settings. However, disabling cookies may impact site performance or limit some features.

For more on Shopify’s cookie practices, visit: https://www.shopify.com/legal/cookies

5. Sharing Your Information

We only share personal information when necessary and under strict agreements with:

  • Service providers – including delivery partners, payment processors, and IT support teams

  • Marketing and business partners – such as Shopify and our advertising platforms

  • Affiliated companies – to support the operation and growth of our business

  • Legal authorities – when required to comply with the law, court orders, or to protect our legal rights

In the past 12 months, we’ve shared the following categories of data:

  • Identifiers: name, contact info, account details

  • Commercial information: order history, preferences

  • Internet activity: IP address, browsing interactions

We do not sell or share personal information for profiling or inferring characteristics, especially of children under 16.

6. User-Generated Content

If you choose to leave product reviews or interact publicly on our Services, please be aware this content is visible to others. We’re not responsible for how third parties may use or store publicly available information.

7. External Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those sites. We recommend reviewing their privacy statements before sharing any personal information.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us to have it removed.

9. Security & Data Retention

We use industry-standard security measures to protect your information. However, no system is entirely foolproof. Please take care when sharing sensitive data and keep your account credentials secure.

We retain personal information for as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Meet legal obligations

  • Resolve disputes

  • Enforce policies and contracts

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 Email: hello@reposing.co.uk

📍 Address: 19a Chichester Park, Woolacombe, England, EX34 7BZ 

📞 Phone: +44 078778 77682